Customer Service

We value your business, and want to provide you with an excellent customer experience!

The information below is provided for you in order to help us toward that goal. We hope you find it helpful.

Have questions for us?

Please feel free to contact us at anytime!
If you have questions about a product, order, shipping or anything else please let us know. We will do our very best to answer your questions and do so in a timely manner. Our goal is to answer all questions within one-hour of getting your emails, so please let us know what you need! Our contact information is as follows:

For customer sales or service issues, questions, or comments, please e-mail us at: service@metropoleinteriors.com

Our Mailing Address is:

MetropoleInteriors.com
4015 Inverness Crossing
Roswell, GA 30075

Telephone: 678-373-3735
FAX: 678-373-3734

Terms & Conditions:

Please note that by visiting or using our website, you agree to abide by the Terms & Conditions listed below:

Sales Tax - Georgia residents must include 8% sales tax.

Payment Methods - We accept the following methods of payment: Visa, MasterCard, American Express, Optima, Discover, Diner's Club, JCB, PayPal.

Price Denomination - All prices are listed in US Dollars, unless otherwise indicated.

Privacy Policy - Your privacy is very important to us. Find out more about our Privacy Policy here.



Fitness for Use -We do not guarantee any product's fitness or suitability for any particular intended use or application.

Warranties - Metropole Interiors and Pinnacle Brands, LLC do not warranty the products offered for sale on this website; however all products are sold with the following manufacturer warranty: warrants to the first non-dealer purchaser of any of its products that they are to be free from defects in material and workmanship. If a product does have a defect, our obligation is expressly limited to replacement, without charge, or repair at the factory after prior written return authorization has been granted. Metropole Interiors' and Pinnacle Brands, LLC's, or its suppliers' obligation under this warranty does not extend beyond the initial cost of the product and accordingly any consequential damages or labor costs arising out of a defect are expressly excluded.

Shipping Information - Shipping is free for all orders. We use UPS, FedEx, and specialized furniture freight carriers to get your items to you as timely and as safely as possible. Click here to get more detailed information on our shipping.

Delivery Terms & Times - All delivery dates are estimates and are not guaranteed. Most orders will be shipped within 14 days of order unless otherwise indicated. Some products DO take quite a bit longer. We deal in furniture and other home furnishings. Some are ready to ship immediately, but many of the items that we sell are CUSTOM orders, i.e. - custom upholstered sofas and chairs, and many of our lighting products. These products are not manufactured until you order them. Therefore, it may take up to 12-16 weeks or longer to manufacture and ship them to you. Please be aware of this before ordering. We provide high-quality, designer furnishings at a fair price, but sometimes it is necessary to wait a little in order to receive those benefits! If a product will take longer than 14 days after the order is accepted to deliver, accept in situations where the manufacturer is out of stock, we will post the estimated delivery time in the product description, or that it is a 'Special' or 'Custom' order.

Return Policy - Metropole Interiors carries many custom items that are not returnable, but some items are when our Standard Item Return Policy is followed. Our return policy for each product that we sell is contingent upon the return policy of that product's manufacturer. Get more details on our Return Policy here.

Pricing Errors, Product Availability & Order Acceptance - Although we do our very best to maintain accurate pricing on all of our goods and an up to date listing of available products, the potential for errors in our listed prices and availability does exist. We make no warranty as to the accuracy of the information given on this website. We reserve the right to refuse any order, or to notify any customer that such an error has occurred before accepting any order, and correct it. Orders are not binding until payment has been accepted and verified by us.

Description Errors -We do our best to make sure that all product descriptions are as accurate as possible. Our manufacturers give us information about their products which we use to form our description. Very often, product descriptions come directly from the manufacturer. However, we make no warranty as to the accuracy of the information given on this website. If you have questions about any of the items on our site, please let us know so that we can assist you.

Product Color Errors - Although we do our very best to provide accurate representations of colors for all of the products that we sell, including all upholstered products, as well as items made of any other material. However, due the lack of consistency of color reproduction across computer monitors, we make no promise or warranty that your computer screen will show the colors of our products as they are intended to be represented, or in the exact shades and hues of the actual product. If you would like to be sure of the color of a product, finish, or upholstery, please contact us so that we can assist you in obtaining a sample if one is available.

Legal Disclaimer - MetropoleInteriors.com attempts to ensure that the content on this website is complete and correct. MetropoleInteriors.com does not guarantee that information contained on this website will not contain errors, inaccuracies, or omissions. Such errors, inaccuracies or omission may relate to price or product description. MetropoleInteriors.com reserves the right to correct any errors, inaccuracies or omissions or to change or update the content without prior notice to you. MetropoleInteriors.com reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and or your credit card has been charged.

Furthermore, Metropole Interiors.com and Pinnacle Brands, LLC will not be held liable for any damages of any kind that arise from the use of this website, including but not limited to, direct, indirect, incidental, punitive, and consequential damages. Customers or visitors agree that the venue for any claims against Metropole Interiors.com and Pinnacle Brands, LLC will be in the county of Fulton, in the state of Georgia, USA.