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HOME > Return Policy
 Return PolicyMetropole Interiors brings you high-quality, designer products from reliable and highly-skilled manufacturers located in the United States and around the globe. We often give you access to these items at lower prices than can be found elsewhere. We value our relationship with you and want to ensure your satisfaction. Some of our products are returnable, but because they are custom in nature, many are not. Return availability varies by the custom nature of the item, and manufacturer.
Because of this our return policy consists of a distinction between three types of products: Custom Order Products, Standard Order Products, and Damaged or Defective Products.
Custom Order Products
Standard Order Products
Damaged Products
Custom Orders - Many of our products are "Custom Order" in nature, meaning they are only created by the manufacturer for you after your order is placed. They are not normally stocked, and may not be marketable to other buyers. Therefore these items are not returnable.
Custom Orders, personalized items, and limited quantity or "closeout" items of any kind are not returnable and therefore non-refundable.
Standard Order Products - Standard Order products are products which are normally manufactured and stocked by our suppliers, and are eligible for return per our 'Standard Order Return Policy'.
Our commitment to you under our 'Standard Order Return Policy' is that for items which are un-opened, un-damaged, in resalable condition and still have all their original packaging in-tact, and are returnable to the manufacturer, we provide a 7-day return policy. After requesting an RA (Return Authorization) number from us, you may return these items for a full-refund of the purchase price, less an industry standard restocking fee of 25%, plus the cost that Metropole Interiors incurred for shipping the product to you, and the cost to re-ship the product back to either us or the manufacturer. We will provide you with the address for return. Shipping fees are not refundable under any circumstances.
In order to act on this return offer, you must request an RA number from us by e-mailing us at service@metropoleinteriors.com, or calling and speaking to us at 678-373-3735. Your RA number should be requested within 48-hours after receiving your merchandise. We will then arrange a pick-up by one of our shippers for you.
Your item must be shipped back to us within 7-business days of your receipt of it in order to get your refund.
Under any circumstances, Metropole Interiors cannot offer a credit or refund past 7-business days after you receive your order.
What to do With Your RA Number - You must write the RA number on the outside of the box that you return the item in. DO NOT write the RA number on the original product packaging, or otherwise deface the original product packaging. If the RA number is written on the original product packaging or if the packaging is otherwise defaced and not in resalable condition, then the item will be returned to you without a refund. Also, any item which is returned for credit without an RA number will be returned to you without a refund. We may ask that you return the item directly to the manufacturer.
Damaged or Defective Products - Damaged Products are items which have been damaged or improperly made by the manufacturer, or were damaged while in transit to the customer. Non-working or defective items may be returned or repaired, and the decision to provide a repair or exchange for them will be made at our discretion. If a refund is requested and given, then these items are also subject to a 25% re-stocking fee.
For Items Damaged in Shipping - Be sure to notify Metropole Interiors and the shipper immediately upon delivery (before shipper leaves) if there are apparent signs of damage to the packaging that occurred during shipping, and you feel that you will need to file a claim. Failure to do so is the customer's responsibility and could result in any damage claims made subsequently being denied by the shipper. Damages are the responsibility of the carrier once the shipment leaves our warehouse. The customer must make damage claims as soon as detected. Damage claims must be made to the carrier within 10 days of receipt.
Remember to document the damage! Save all boxes and packing materials, write a description of what happened and please take photographs of the damage if at all possible to help bolster your claim. If your delivery was a "White-Glove" freight delivery, the shipper should immediately assist you in making such a claim, and to verify damages.
Delivery Refusals -
All working and/or undamaged items that are returned or refused at delivery are subject to a 35% re-stocking fee.
In addition, all return shipping charges, as well as the shipping charges that we incurred for shipping the product or products to the customer will be the responsibility of the customer and will be subtracted from the refund that is given.
Please do not refuse your shipment. Refusing a shipment is a poor business practice. Our customers rely on us, and we rely on the integrity of our customers as well.
Return of Bundled or Premium Items -
Sometimes Metropole Interiors will offer a discounted or free item as a premium for the purchase of one our products. If you return the main item that you have purchased, you must also return the premium or discounted item as well. Please note that all other terms of returns apply to these premium items as well. If they are not returned in resalable condition, then we will also subtract the retail value of the premium item plus shipping both ways for that item from your total refund.
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